Collaborative communication is when everybody involved in the process gets to have a voice that gets you a full, rounded answer to any questions that come up. It also gives you the ability to have varying perspectives so that you come up with the most effective, appropriate solution. In software development, it’s very important to have collaborative communication so that you can anticipate obstacles that may come up, how to resolve them and make sure that you have a well-rounded, efficient, effective product at the end. In this Tech in 2, Senior Consultant Jennifer Butler shares three keys to collaborative communication.
Proper Definition of Terms
It’s very easy for people to have their own definitions of things that they’re coming in with. For instance, in the logistics industry, if you’re talking third-party shipping, someone may think of that one way and we think of it another way. We need to level set how we’re defining that so that everybody uses it the correct way going forward.
Level Set Expectations
Level setting expectations is also very important so that everyone understands the pace, the progress, where we’re going and how we’re getting there.
Beware of Communication Overkill
Communication overkill can also be an issue, because if you communicate too much with too many emails, it becomes too much noise and people stop paying attention to it. You want your communication to be clear, concise, effective and timely, but not too much or nagging.
The ultimate benefit to collaborative communication is a well-rounded, well-tested solution that addresses the problem, is more future proof and has considered all aspects and angles.
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