challenge
The network services group within a large pharmaceutical company was facing a sudden responsibility to host SharePoint services. Because the group was primarily hardware-focused, this was a new and unexpected challenge for them. They were dealing with high costs, a large, diverse and often rogue user base, and unreliable contracted resources that were delivering poorly produced, low quality work. A corporate directive required this group to reduce headcount by 5%, so they needed an outsourcing partner to increase client satisfaction as well as lower overall costs.
In productivity
Fee structure
Initially, the client was only looking for a partner to take over the development and break/fix portion of SharePoint support in order to reduce headcount and cost, but our team was able to prove that sourcing the entire support function to Sparq would lead to improved service, and more significant cost savings. Our team comprised of support and development resources with substantial expertise in SharePoint assumed full responsibility for the client’s SharePoint environment.
The client immediately reaped a cost savings of over 40% due to a 25% increase in productivity, and a 20% lower fee structure. Our team also created a reliable project estimation tool, which enabled better project accountability and cost-allocations back to the business.
Scaling Global Retail Brand Operations with Digital Asset Management System
A global athletic apparel brand was losing time and momentum managing creative assets across a number of disconnected tools. Teams couldn’t reliably find, share, or reuse content, which slowed delivery and made it hard to maintain consistency at scale. They needed a secure, unified system that could keep up with a global brand and actually help their teams move faster.
Enhanced Insights and Data-Driven Decision Making for Center Street Lending
Center Street Lending provides smarter loans for residential real estate investors in 42 states. Their internal teams relied on visualizations to make data-driven decisions within their loan programs, but their data sources were fragmented and not automated. Learn how we helped establish a single source of truth for streamlined communication between stakeholders and teams, while improving the accuracy and accessibility of key organizational metrics and KPIs.
AI-Powered Predictions Drive Efficiency for Transportation & Logistics Company
For a global transportation & logistics client, predicting pickup volumes for their highest-tier and most urgent next day air delivery service was a challenge due to fluctuations in customer demand. Without precise predictions, planners would either over-allocate or under-allocate resources, negatively impacting our client’s efficiency and their customers’ satisfaction. They partnered with us to find a more reliable way to assist their route planners in optimizing daily dispatch schedules.
Scalable Data Overhaul for Supply Chain Sustainability Company
The existing tech stack for a leader in sustainable supply chain and manufacturing intelligence lacked usability and accessibility, making it harder to provide comprehensive product insights for customers. Learn how we created an AI-ready data solution that could scale efficiently while minimizing manual processes.