Sparq Transforms Strategic IT Operations for 3PL
From operational strain to strategic focus - a leading 3PL’s IT teams were tied up maintaining 30+ apps, limiting innovation. Sparq’s 3PL software development expertise transformed their logistics IT operations, reducing costs by $250K annually, improving performance, and freeing engineers to focus on growth.
Key Outcomes
$250,000
in annual cost savings
Services/solutions
Technology
- .NET
Challenge: IT Bottlenecks Stalled Innovation
A third-party logistics provider (3PL) had internal engineering teams bogged down by routine maintenance and support for over 30 mission-critical applications. This drained human capital, leaving little room for growth initiatives. The client needed a trusted partner to optimize logistics IT operations and manage application performance cost-effectively - while freeing their teams to focus on strategic innovation.
Solution: Scalable Managed Application Support
Sparq provided seamless, flexible 3PL software development and support:
- Comprehensive Coverage: Managed incidents, production operations, enhancements, and end-user assistance across 30+ legacy and modern apps.
- Blended Team Model: Leveraged U.S. and nearshore teams for cost-effective, scalable support.
- Proactive Management: Ensured reliability, uptime, and performance while consistently meeting SLA commitments.
- Strategic Enablement: Freed internal engineers to pursue growth initiatives and innovation.
Results: Cost Savings, Efficiency, and Performance
- $250K Annual Savings: Reduced reliance on costly third-party consultants.
- Increased Efficiency: Internal teams redirected efforts toward innovation and growth projects.
- Scalability: AMS model adapted to changing demands without sacrificing performance.
- Improved Reliability: Proactive management boosted application uptime and quality.
Services/solutions