80% Reduction in Order Defects Through Simplified SAP Order Entry Process

challenge

A leading beverage distributor implemented SAP Sales Order functionality to manage a complex inside sales order entry process. They needed Sparq’s help to improve order efficiency to provide rapid access to data while interacting with customers over the phone.

Key Outcomes

50%

increase in the retention of new hires within the first 90 days

80%

reduction in order defects

15%

reduction in call handling time

Solution

Sparq simplified the order entry process by enhancing the SAP sales order entry function to provide consolidated data from multiple systems to a single order screen – a “dream screen.”

“The Dream Screen has really made a difference. We were able to reduce training by one day and had one of the highest quality months in the history of our customer care.”

— Director, Customer Care, Beverage Distributor

Case Study

Jan 17, 2023

Leading Streaming OS Provider Positions to be Leading Home OS Provider

Our client, a leader in smart TV operating systems, was looking to introduce a suite of products that would be a natural extension of their business and make them a leader in a second industry. These products would integrate things like home monitoring, custom lighting and smart power at a better value than what had previously been on the market. Our client needed to test their new devices in a broad array of consumer environments and complete end-user testing scenarios quickly in order to meet their tight launch deadline.

Case Study

Dec 13, 2022

Cloud-based Automation Improves Data Quality and Time Savings

We automated this managed services provider’s cumbersome manual processes with a serverless application using Angular and AWS tools. This saved them hundreds of hours per year, reduced staff burnout, and allowed them to provide their clients data-driven consulting that otherwise would have been nearly impossible.

Case Study

Oct 26, 2022

Innovative and Award-winning Digital Product

Our client, a Wisconsin-based financial services provider, was being acquired by a multinational conglomerate, due to the potential of their yet-to-be-launched, digital application. It would revolutionize the travel insurance industry, since at the time, if you wanted to purchase a travel insurance policy or file a claim, you’d have to do it over the phone, or in same cases, by mail.

Our product development team stepped in quickly and started meeting with the executive team to get a thorough understanding of the business goals and start building personas and fleshing out the buying cycle. They ended up developing an innovative, award-winning application with flexible, modern architecture and got it to market on-time, despite the tight timeline.

Case Study

Sep 26, 2022

Modernized Applications Improve Quality of Care for Senior Citizens

Two large healthcare technology providers had recently merged into one comprehensive platform for managing payments and care programs. Their combined product portfolio needed to be updated to align with a modern .NET tech stack to eliminate technical debt. Learn how we quickly scaled up a Scrum-as-a-Service^TM team to enhance and support our client’s legacy application.

See All Case Studies

80% Reduction in Order Defects Through Simplified SAP Order Entry Process

Sparq IT Blog Cookies Policy