Better System Integration for Pharmaceutical Retailer

challenge

POOR CONNECTIVITY AMONG DIFFERENT SYSTEMS MADE A PHARMACEUTICAL RETAIL BUSINESS INEFFICIENT

Farmashop is a pharma retailer that depends on a variety of tools and software providers to manage inventory, logistics, distribution, payments and more. In 2018, they changed one of their core systems and added a new platform for demand planning. At that point, they realized how complex their network of software products had become, which led them to a discussion with us to brainstorm potential solutions. It was imperative to improve the communication among systems, otherwise they’d face dissatisfaction from their customers due to slower processes and errors. As we had collaborated on previous projects and were long-time tech partners, Farmashop relied on our experience and capabilities in proposing a solution.

solution

MAPPING OUT HEAVY DATA WITH AN ENTERPRISE SERVICE BUS

Our conclusion was that an Enterprise Service Bus (ESB) would be the best option to improve the systems’ communication. This solution connects all business services providers, working as a bridge. The ESB maps out the data requested by each service and standardizes the information in order to provide each software with the data it needs, at the right time and in the right format. There are currently 12 systems connected through the ESB and Farmashop intends to centralize all system communication with our solution eventually.

results

12+ SYSTEMS CONNECTED AND THRIVING

As of today, the ESB continues to evolve and we are consistently integrating new systems and adjusting features to match Farmashop’s daily operations requirements. Their different platforms are frequently interacting, thus generating a huge number of transactions. Before launching the solution, we tested its capacity by simulating high usage numbers with JMeter. This allowed us to develop a tool with enough bandwidth to support business processes, making sure Farmashop’s consumers and employees have a great experience. An example is the amount of payments registered per day, which can be up to 40,000 transactions on high sales volume days.

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Better System Integration for Pharmaceutical Retailer

POOR CONNECTIVITY AMONG DIFFERENT SYSTEMS MADE A PHARMACEUTICAL RETAIL BUSINESS INEFFICIENT

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