challenge
One of the leading dental insurance providers in the country was struggling with data integrity. Each client they worked with, whether it was a large insurance provider or a local dentist’s office, would send them large amounts of patient information. All of this data had conflicting formatting, which slowed the claims process down, putting the client at risk of government-imposed fines, and made it harder for them to process claims correctly, resulting in over and under payments.
solution
This client receives both a steady stream of data every day, as well as a large influx during open enrollment. In order to help them operate more efficiently, we split our colleagues into two separate teams to help this client manage their data, and provide extra support leading up to the launch of their proprietary solution: Tritium and Elevate. Tritium handled all of the member enrollment and data migration tasks. These colleagues would implement BizTalk policies to automatically allow client files to process correctly each time an anomaly would appear. Elevate acted as triage, handling any help desk tickets and data clean-up. Both teams used extremely detailed SQL queries to manage and update millions of rows of data at a time, ensuring complete data integrity.
results
The Tritium team handled 357 complex ticket inquiries in the first year, and that number has increased 10-15% each year since, providing much-needed efficiency to help the client avoid government-imposed fines. The Elevate team’s ad hoc scripts were incorporated in a tool that allowed the client to complete redundant tasks on their own, which in turn helped the client operate so efficiently that they eliminated the need for one FTE on this project.
Sparq Transforms Strategic IT Operations for 3PL
When a leading 3PL needed to free up their internal engineering teams for growth initiatives, we stepped in with seamless, scalable support. By managing over 30 essential applications across their ecosystem, Sparq helped reduce operational strain, improve performance, and save the client $250,000 annually.
Aligning Data and Teams to Meet a Critical Retail Deadline
Facing a critical reporting deadline, this global athletic apparel brand’s FP&A team needed an enhanced structure to guide decisions during peak season. Learn how we brought clarity, connection, and speed so they could deliver insights when they mattered most.
Scaling Global Retail Brand Operations with Digital Asset Management System
A global athletic apparel brand was losing time and momentum managing creative assets across a number of disconnected tools. Teams couldn’t reliably find, share, or reuse content, which slowed delivery and made it hard to maintain consistency at scale. They needed a secure, unified system that could keep up with a global brand and actually help their teams move faster.
Enhanced Insights and Data-Driven Decision Making for Center Street Lending
Center Street Lending provides smarter loans for residential real estate investors in 42 states. Their internal teams relied on visualizations to make data-driven decisions within their loan programs, but their data sources were fragmented and not automated. Learn how we helped establish a single source of truth for streamlined communication between stakeholders and teams, while improving the accuracy and accessibility of key organizational metrics and KPIs.