We Help Make Happier, Healthier Patients

Caris, a leading next-generation TechBio company, wanted to replatform Case Manager, an application that creates cases for each tissue sample that the company receives from patient biopsies. It was heavy on data entry with inefficiencies that slowed the case creation process down. Learn how our team replatformed Case Manager to help increase productivity and optimize revenue growth.

A large Medicare Administrative Contractor’s portal was not meeting the expectations of its customers. A recent customer satisfaction survey that had been sent to the portal’s users came back with a score of 3.6/4.6. Any score below 4 means that our client would lose funding of $400,000 annually from the Centers for Medicare & Medicaid Services. Learn how our team committed to raising our client’s user satisfaction score so they could regain federal funding.

This healthcare company was trying to create a patient/provider communication tool but the project was behind schedule due to frequent mistakes and communication challenges with their previous outsourcer. We stepped in and created a cloud-based primary care physician notification tool that collected clinical data for each specified patient event as well as notified the primary care provider of these events. This resulted in overall improved patient and provider satisfaction scores.

This healthcare company had two different claims management platforms after an acquisition. This caused redundancies and cost inefficiencies, not to mention end user dissatisfaction. They created a business case for one integrated front end and back end solution to handle all of their transactional business, and needed support in reaching this vision. In our initial project, we standardized and integrated data between the two platforms. This allowed the client to efficiently and effectively manage their claims process and deliver patient care in a more streamlined manner.

One of the leading dental insurance providers in the country was struggling with data integrity, slowing the claims process down, putting them at risk of government-imposed fines, and making it harder  to process claims correctly. We helped provide extra support by handling all of the member enrollment and data migration tasks. We also provided triage support, handling any help desk tickets and data clean-up.