Case Study

Digital Transformation Catapults Global Retailer to $4 Billion Projected Revenue Boost

challenge

Inefficient Product Development Cycle Impacting ROI

A leading international retailer with a multi-billion-dollar product roadmap faced significant challenges in their product development cycle:

  • Tight approval deadlines to meet supplier and last-mile demands for stores
  • Lack of metrics-based impact assessments with functional partners early in the process
  • Absence of a clear go/no-go decision structure for validating trade-offs
  • Globally dispersed teams struggling with high-volume decision-making
  • Inability to ensure optimal ROI and innovation in products brought to market

The client needed a strategic partner to restructure their process and provide deeper insights into their product development cycle.

solution

Comprehensive Digital Transformation Strategy

Our team implemented a holistic digital transformation strategy, focusing on:

  • Advanced Analytics and Decision Support
    -Developed updated dashboards using Tableau to track stage gate status, trends, and insights
    -Implemented Alteryx for data analysis and predictive modeling to support decision-making
  • Streamlined Approval Process
    -Created an updated stage gate approval (L-Gate) system aligned with critical decision points
    -Designed a transparent stakeholder approval process using Oracle PLM for enhanced accountability
  • Knowledge Management and Training
    -Established a knowledge center on SharePoint for centralized information access
    -Conducted extensive training programs for remote teams, reaching over 200 internal team members across 17 teams
  • Process Optimization
    -Utilized Smartsheet for project management and workflow optimization
    -Established KPIs to monitor results and outcomes, ensuring continuous improvement
  • Change Management
    -Implemented a robust change management strategy to ensure smooth adoption of new processes
    -Utilized surveys for feedback collection and iterative improvements

results

Transformative Impact on Product Development and ROI

The digital transformation initiative yielded significant results:

  • Enhanced Decision-Making: Real-time dashboards and analytics provided deeper insights for informed global product decisions
  • Improved Efficiency: Streamlined processes reduced time-to-market and improved resource allocation
  • Increased Innovation: Better evaluation methods ensured only the most innovative products were pursued
  • Scalable Growth: Within the last fiscal year, the new system launched over 200 new projects
  • Substantial Financial Impact: New initiatives equated to more than $4 billion in projected revenue
  • Cultural Shift: Improved transparency and accountability across the organization
  • Global Alignment: Enhanced collaboration among globally dispersed teams

Long-Term Benefits

  • Sustainable Growth: Optimized product development cycle positioning the company for long-term market leadership
  • Data-Driven Culture: Fostered a culture of data-driven decision-making across the organization
  • Agile Response: Improved ability to respond to market changes and consumer demands
  • Competitive Advantage: Enhanced capacity for innovation and efficient product launches

This comprehensive digital transformation not only resolved immediate challenges but also positioned the retailer for sustained growth and innovation in a highly competitive global market.

Want to learn more? Let’s talk.

tech used

Oracle PLM, Alteryx, Smartsheet, Tableau, SharePoint

Related Case Studies
See All Case Studies
Exterior of a home.
Case Study
Apr 8, 2025

Enhanced Insights and Data-Driven Decision Making for Center Street Lending

Center Street Lending provides smarter loans for residential real estate investors in 42 states. Their internal teams relied on visualizations to make data-driven decisions within their loan programs, but their data sources were fragmented and not automated. Learn how we helped establish a single source of truth for streamlined communication between stakeholders and teams, while improving the accuracy and accessibility of key organizational metrics and KPIs.

Read More
Woman picking up packages
Case Study
Apr 1, 2025

AI-Powered Predictions Drive Efficiency for Transportation & Logistics Company

For a global transportation & logistics client, predicting pickup volumes for their highest-tier and most urgent next day air delivery service was a challenge due to fluctuations in customer demand. Without precise predictions, planners would either over-allocate or under-allocate resources, negatively impacting our client’s efficiency and their customers’ satisfaction. They partnered with us to find a more reliable way to assist their route planners in optimizing daily dispatch schedules. 

Read More
Case Study
Mar 27, 2025

Scalable Data Overhaul for Supply Chain Sustainability Company

The existing tech stack for a leader in sustainable supply chain and manufacturing intelligence lacked usability and accessibility, making it harder to provide comprehensive product insights for customers. Learn how we created an AI-ready data solution that could scale efficiently while minimizing manual processes.

Read More
Case Study
Mar 26, 2025

Using AI to Solve a Stadium’s Biggest Entry Headache

A major American stadium had been struggling with serious bag check bottlenecks after the introduction of new security policies. Our client needed to find a new way to screen bags that was efficient, consistent, and preserved the positive experience fans expect. Learn how we used AI to solve this challenge. 

Read More
See All Case Studies
noun-arrow-2025160 copy 2
noun-arrow-2025160 copy 2
See All Case Studies