In today’s fast-paced world, transportation and logistics companies are seeking innovative solutions for operational improvement. In-vehicle information systems (IVIS) are revolutionizing these industries by providing real-time data on vehicle location, fuel consumption and driver behavior. This article explores how IVIS is reshaping transportation and logistics and what things executives should consider to implement this technology.
Improved Fleet Management
IVIS enables efficient fleet management through real-time vehicle tracking and optimized routing, reducing downtime and enhancing operations.
Enhanced Safety and Security
IVIS enhances safety by identifying hazards and alerting drivers to adverse conditions. Real-time vehicle tracking improves security, enabling swift recovery of stolen vehicles and preventing unauthorized use.
Improved Customer Service
IVIS provides accurate information on shipment status, improving customer satisfaction and loyalty. Real-time data allows companies to offer flexible delivery options based on vehicle location and driver availability.
Reduced Costs
IVIS optimizes routes and reduces fuel consumption, resulting in substantial cost savings. Proactive maintenance scheduling minimizes downtime and associated expenses.
Challenges and Limitations
Managing the vast amount of data generated by IVIS and ensuring data security are significant challenges. Investments in technology and skilled personnel are required to effectively analyze and protect the data.
Actions to Effectively Implement IVIS
- Assess Needs and Objectives: Consider fleet size, coverage and improvement areas to determine the specific IVIS features required.
- Research IVIS Providers: Evaluate vendor reliability, scalability, integration and support. Choose between buying standardized functionality and support or building a customized and differentiated solution with specialized expertise and maintenance requirements.
- Develop an Implementation Plan: Involve stakeholders, address potential challenges and create a comprehensive plan with clear responsibilities and milestones.
- Allocate the Right Resources: Budget for hardware, software, training and support, while assigning dedicated personnel or teams for implementation and ongoing operations.
- Train and Educate: Provide comprehensive training programs to familiarize employees with IVIS features, and offer ongoing education and support.
- Pilot Test: Assess IVIS effectiveness, identify issues and gather feedback by conducting tests with a subset of vehicles. Refine implementation based on results.
- Monitor and Evaluate: Establish mechanisms to monitor IVIS impact, identify areas for improvement and make informed decisions using key performance indicators.
- Embrace a Culture of Continuous Improvement: Encourage feedback, monitor industry trends and explore new technologies to stay ahead in the industry.
Case Example – IVIS for Large US-Based Logistics Company
A large global logistics and package delivery company was one of the first implementers of a modern In-vehicle information system for their 100,000 feeder drivers across the U.S. The system used a mobile handheld device with functionality that includes scheduling, messaging, on-duty hour and drive hour tracking, location tracking and activity monitoring. Originally developed several years ago, the system needed re-platforming and modernization to support future business initiatives such as internationalization and autonomous truck and trailer technology.
The company engaged with Sparq, a leading software engineering consultancy, to help support the long-term sustainability of the IVIS product and execute a product refresh to ensure its viability for the next 5-10 years. In addition, the company needed to reduce built-up technical debt, lower maintenance costs, execute product enhancements with higher velocity and add the ability to measure product service metrics and gauge overall success. Our team also integrated an intuitive user experience (UX), which greatly improved the efficiency, ease of use and satisfaction with the product. The project is in the first year of a multi-year effort.
In-vehicle information systems are transformative tools for transportation and logistics companies, streamlining fleet management, enhancing safety, improving customer service and reducing costs. While challenges exist, IVIS are indispensable for gaining a competitive edge in the industry. Brace yourself for the revolution of IVIS, paving the way for a more efficient and interconnected transportation and logistics sector.
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