challenge
Lexipol provides a platform for state-specific policy updates and policy training for public safety organizations. Their platform was using outdated technology that was unable to scale. Adding functionality and content to the platform was difficult and time-consuming, which led to significant added cost and created a suboptimal user experience. In order to meet the demands of their growing client base, they knew they needed a new solution but lacked the in-house expertise and horsepower to execute on their vision.
Lexipol realized an increase in scalability to naturally allow the system to grow with their client base.
By incorporating microservices into the platform, the company’s clients located throughout the United States are accessing information faster and just-in-time via handheld devices.
Customer satisfaction has increased substantially with an enhanced GUI that provides familiar document editing features and easy access to pertinent information.
Based on a recommendation from Gartner, the company reached out to Sparq to develop an end-to-end solution that was constructed in the Cloud, was scalable and could easily handle enhancements and new functionality.
Sparq first moved the company to an AWS architecture utilizing Amazon’s Managed Services products including: Cognito, Relational Database Service, ElastiCache, EC2, EFS, ECR, S3, and Amazon MQ. The company implemented containerized Spring Boot Microservices via Kubernetes (KOPS), Netflix API Gateway (Zuul), SAML Identity Provider integration (SSO), full CI/CD multi-slave Jenkins within Kubernetes, and Alfresco CMS integration. For the second phase, application ease-of-use for their non-technical users was a top priority. Sparq gathered input and created a strong, intuitive UI/UX that integrated MS Word and OnlyOffice editing platforms.
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