Complete Digital Transformation of Point-of-Sale (POS) System for International Expansion

challenge

Inefficient Application Not Meeting Franchisee Needs

A large fast food chain had significant growth goals that included continued expansion across Canada, Central and South America, but faced two big challenges that held them back. The current point-of-sale (POS) application was based on aging technology that made it hard to use, unreliable and unstable. Outages were common, leading to franchisee frustration. Secondly, the back-end of the application needed to be able to address new tax code regulations that were specific to certain LATAM countries. Franchisees had to process these transactions manually leading to a huge amount of lost time and the potential for legal compliance issues. Our client was under time pressure to improve system scalability and reliability in order to increase franchisee satisfaction and attract potential new franchisees for needed growth.

solution

A Rearchitected, More Efficient Application

Our team was responsible for completing the application’s new cloud-based architecture including an improved user experience design and integrating new government requirements into the platform. We overhauled the front-end and back-end using .NET Core and React. We also brought many best practices and Agile methodologies that helped our client’s internal IT organization evolve and become more efficient.

results

More Stability and Ease of Use

The transformed application enabled distributed functionality across a multi-country network which increased performance, isolated failure points and improved the overall look and feel and user experience. Franchisees no longer had to file sales tax transactions manually which improved ease of audit and compliance. This led to improved franchisee satisfaction and helped position the company to reach their growth goals.

Case Study

Oct 23, 2023

Driving New Revenue Streams for a Pharmacy Benefits Management Company

Our client, a pharmacy benefits management company, wanted to create a set of products that would create new revenue streams and help them gain market share. Since this was their first time launching Cloud-based commercial software products, our client needed a partner with a strong product mindset. Learn how we created two modern applications to help our client become a true market leader in this space.

Case Study

Oct 9, 2023

App Modernization Helps Natural Gas Transportation Company Stay Compliant and Increase Revenue

With a big regulatory change on the horizon, our client, a natural gas transportation company, needed to update their current system or face a potential shutdown for non-compliance. Learn how we helped them move to the Cloud and instill a DevOps culture within their organization.

Case Study

Sep 26, 2023

Streamlining Delivery: Modernizing In-Vehicle Information System (IVIS) for Global Logistics Provider

A large global logistics and package delivery company was one of the first implementers of a modern IVIS for their thousands of feeder drivers across the U.S. Originally developed several years ago, the system needed re-platforming and modernization to support future business initiatives. Learn how our team modernized the application and improved the user experience, enabling drivers to spend less time in the application and more time on efficiently getting packages to customers.

Case Study

Aug 31, 2023

Modernized Cloud-Based Solution Helps Drive Revenue and Increase Profitability for Global Transportation Company

As a global leader in transportation, manufacturing and freight services, our client’s railcar management and leasing services division had grown 800% over the last five years and had outpaced their current technology suite’s capabilities. They had multiple monolithic applications built in different technologies and wanted to build a connected enterprise suite. Learn how our team helped this client modernize so they could realize revenue more quickly while also reducing their investment in operating expenditures.

See All Case Studies

Complete Digital Transformation of Point-of-Sale (POS) System for International Expansion

Inefficient Application Not Meeting Franchisee Needs

Sparq IT Blog Cookies Policy