Case Study

Custom Web Development Connects 1.5M+ Users with Governmental Services

challenge

Ambitious Goals Require Integrated Digital Platform

Uruguay is a leading country on electronic governmental initiatives. The National Agency for e-Government and Information Society is responsible for information technology and communications services and managing the country’s digital agenda. Over the years, they developed a digital identification ecosystem based on the implementation of an electronic ID card for all 3.5 million citizens. When they reached out to us, they had the ambitious goal of integrating all governmental departments and their services under a unique single sign-on platform where users would be able to register with their ID number and execute multiple federal transactions online. This idea required more development power than they had in-house: they needed a trustworthy engineering team with experience in the area, to build a custom platform that could offer citizens a secure and accessible experience.

solution

BUILDING A SECURE AND EFFICIENT SINGLE SIGN-ON PLATFORM

Over three months, our design and development teams worked on a custom authentication broker based on the OpenID protocol, which allows users to have one account and connect with several third-party services without exposing their password. The broker acts as an intermediary on behalf of the end user, providing the service with an access token that authorizes specific account information to be shared. Thanks to our agile approach and work culture based on open communication and adaptation to change, we concluded the project with success and on time, delivering a robust Python and React platform, designed to scale and support a high level of data and transactions. Security and privacy are two key aspects of this solution, so we implemented evaluations throughout the development process for preventing and mitigating risks.

results

Significant User Growth, Zero Downtime and Improved Security

Since our solution was implemented, the agency registered a 300% growth in registrations on the platform, which today has 860K registered users, representing 24% of the total number of people living in Uruguay. The system receives more than 600K monthly logins and around 20K daily transactions. Since our launch, we have never had downtime compromising the user experience, even when users’ activity increased significantly. Citizens rely on a unique and secure account to use different services with confidence and, at the same time, the platform assures people’s identity to all integrated services in both public and private spheres. Most recently we’ve been working on accessibility improvements in the registration and login pages. Another iteration was focused on updating the code environment and repos; with this refresh on the code structure we’re now able to use the newest version of the libraries, which makes coding work much more efficient, secure, and agile. We also developed a video call functionality to increase the registration security level; before this, they had to visit a government location in person to confirm their identities. Due to this project’s innovative solution and impact, we had the opportunity to share our experience at various international events, including DjangoCon 2019 and the O’Reilly Conference 2020. Our client’s satisfaction led to us being selected to work on additional projects with them.

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