Case Study

Enhanced Application for National Institute Improves Opportunities for 450K+ People

challenge

Slow, Manual Processes Causing Negative User Experience

INEFOP is a national institute for employment and professional development that connects people and companies with educational centers offering training, courses, certifications and more. Since its creation, INEFOP’s operations have been paper-based, manual processes. This was negatively affecting their users’ experience. They realized it was necessary to incorporate technology to manage their activities more efficiently and improve the user experience. Our experience executing agile projects and the quality of our work were key aspects that secured our involvement from the beginning and have made our partnership thrive over time.

solution

MODERNIZING PROCESSES

Our first step in improving the user experience was to develop a technological backbone connecting all of our client’s systems while adding new functionalities. Our goal was to implement and standardize best practices, making room for more ambitious projects that could solve bigger operative problems. This system also connects with governmental platforms to make transactions faster and generates real-time information.

We’ve had different experiences making processes better through tech solutions. Some examples are the digitalization of INEFOP’s whole selection process of new educational institutions and the creation of a task management tool. Lacking a fast and secure way to validate student attendance, we incorporated Machine Learning image analysis to automate and guarantee information accuracy. Our latest development was a payment platform that integrates with their accountability software and brings more financial visibility to educational organizations and teachers that partner with the institute.

results

Better User Experience That Supports Future Growth

Today, the platforms allow the institute’s staff to track their courses, select and supervise providers, generate reports, communicate with beneficiaries, send invoices and much more. At the same time, educational providers also rely on the system to keep track of their partnership in terms of payments, courses and application statuses, among other tasks. Thanks to our collaboration, INEFOP has been better able to support their different beneficiaries and has improved their quality of life and satisfaction thanks to faster, more efficient digital services. At the same time, their friendly digital processes are key to support the organization’s growth in terms of number of courses, professors and students.

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