challenge
CRS Temporary Housing, a top-tier Additional Living Expense (ALE) services provider for insurance carriers, had a vision to innovate their business operations by implementing next-generation technologies further to do-more-with-the-same costs. Their operations support policyholders who were experiencing short to long-term temporary housing due to conditions in their residence that left it uninhabitable such as fire, storm, earthquake, hurricane, tornado or plumbing damages. While leading the industry in services, their existing operations and systems could not support the projected growth of their business. For CRS, this led to an investment in their future to refine, improve and implement new processes and leverage cloud technologies for their infrastructure, along with new systems designed to leverage these cloud services. Their vision was an improved business operation velocity and quality while maintaining operating costs and further improving policyholder experience and carrier satisfaction.
solution
In order to help CRS achieve their vision, our team needed to assess the existing processes and supporting systems, helping to define the future architecture and application architecture. A key foundation for this was the definition and design of the AWS infrastructure needed to support data, monitoring, alerting and integrations between multiple third-party applications and cloud environments and new static React/.Node.Js applications for the business operation. This would streamline the customer services representative engagement and improve the efficiency in which CRS could handle customer requests during their peak times of need. By utilizing AWS services, such as CloudFront, Aurora databases and Elastic Beanstalk, an environment and application was created that improves the customer service reps’ velocity, while reducing the complexity of deploying new code for CRS’s internal teams.
results
Due to the use of the new AWS platform, CRS’s customer service reps can now process claims services more quickly, with higher accuracy and with better data handling. The policyholders and carriers now realize a reduction in time-to-find temporary housing with CRS now able to provide more services; with the same operational costs.
AWS Solution Brings Scalability and Additional Growth for Digital Healthcare Platform
Medify Health, a health technology company providing hyper personalized health services, has a unique platform that pairs patients with health coaches who empower them to achieve better health outcomes. They had specific business goals that they wanted to meet, so they were looking to enhance their platform so it could scale proportionately with their growth.
Customer Experience Transformation Positions FinTech Platform for High Growth
After being acquired by a private equity firm, our FinTech client had aggressive growth targets they needed to meet. Their current product was limited in its UI/UX design flexibility and their customers were asking for more advanced filters and views of AR data and reports. Without a modernized platform, our client would likely not be able to expand and meet their new growth goals. Learn how we helped them modernize, enhance their UI/UX and introduce more scalable technology.
Fueling Growth: Transforming Freight Factoring with Modernized Platform
As specialists in freight factoring, our client wanted to gain more market share by leveraging advanced technology. Their current resources were unable to keep up with the highly competitive speed of business and our client was concerned that without technology upgrades, they’d start to lose customers. Learn how we helped them modernize so they could continue to grow.
Application Modernization Helps Global Logistics Company Achieve Aggressive Growth Goals
A global shipping and logistics organization had acquired a line of business that manages delivery of millions of packages annually, however, it came with an inefficient and outdated technology stack. Learn how we quickly stepped in to help this client modernize their application, so they could take advantage of operational efficiencies and introduce additional service offerings to the market.