High-Priority Technical Barriers Resolved and Improved Customer Experience for SaaS Organization

challenge

Acquisitions Require Integration and Improved Customer Experience

After three crucial acquisitions intended to add significant functionality to our client’s SaaS application, technical integration was still far from complete. They needed to satisfy private investor goals of retaining market leadership and increasing sales by delivering new application features and improving customer experience on accelerated timelines.

solution

Barriers Identified and Resolved

Within the first 90 days of being engaged, our team presented their initial findings to executive leadership. We found there were too many technical blockers and a lack of SDLC governance to hit the Board of Directors feature/timeline goals. In response to our team’s transparent feedback, they requested and obtained Board-level approval to pivot their entire engineering organization to clear technical blockers. This resulted in accelerated feature delivery timelines. Due to the Sparq team’s great talent, we remediated high-priority blocker issues to clear the path forward.

results

Remediated Technical Barriers and a Huge Pivot Toward Growth

Our team’s work enabled the engineering team to develop and deploy faster, resolve critical user complaints and outages, provide transparency of ownership and sunset unsupported versions of the application. This set the stage for the needed work to fully integrate the recent acquisitions while improving the overall user experience.

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For a global transportation & logistics client, predicting pickup volumes for their highest-tier and most urgent next day air delivery service was a challenge due to fluctuations in customer demand. Without precise predictions, planners would either over-allocate or under-allocate resources, negatively impacting our client’s efficiency and their customers’ satisfaction. They partnered with us to find a more reliable way to assist their route planners in optimizing daily dispatch schedules.

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Using AI to Solve a Stadium’s Biggest Entry Headache

A major American stadium had been struggling with serious bag check bottlenecks after the introduction of new security policies. Our client needed to find a new way to screen bags that was efficient, consistent, and preserved the positive experience fans expect. Learn how we used AI to solve this challenge.

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High-Priority Technical Barriers Resolved and Improved Customer Experience for SaaS Organization

Acquisitions Require Integration and Improved Customer Experience

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