challenge
For our client, a third-party logistics company (3PL), having their internal IT teams heavily engaged in routine maintenance and support activities for their mission-critical applications limited their ability to work on growth-focused initiatives. Our client needed a cost-effective solution that would free up their internal software engineering teams for strategic initiatives.
solution
In order to empower our client’s internal teams to focus on these strategic initiatives, Sparq supports an expansive ecosystem of over 30 applications; from legacy software to modern applications, all are crucial to the company’s day-to-day performance. Our blended team of U.S. and nearshore colleagues provides seamless support for incidents, system enhancements, production operations, and end-user assistance while continuously meeting our SLA commitments.
results
Here’s what our team delivered:
tech used
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Facing a critical reporting deadline, this global athletic apparel brand’s FP&A team needed an enhanced structure to guide decisions during peak season. Learn how we brought clarity, connection, and speed so they could deliver insights when they mattered most.
Scaling Global Retail Brand Operations with Digital Asset Management System
A global athletic apparel brand was losing time and momentum managing creative assets across a number of disconnected tools. Teams couldn’t reliably find, share, or reuse content, which slowed delivery and made it hard to maintain consistency at scale. They needed a secure, unified system that could keep up with a global brand and actually help their teams move faster.
Enhanced Insights and Data-Driven Decision Making for Center Street Lending
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AI-Powered Predictions Drive Efficiency for Transportation & Logistics Company
For a global transportation & logistics client, predicting pickup volumes for their highest-tier and most urgent next day air delivery service was a challenge due to fluctuations in customer demand. Without precise predictions, planners would either over-allocate or under-allocate resources, negatively impacting our client’s efficiency and their customers’ satisfaction. Learn how we used AI to assist their route planners in optimizing daily dispatch schedules.