New Customer Interface for Increased Performance and User Satisfaction

challenge

Out of Date Technology

This U.S.-based international car rental company needed to rewrite their Metadata Repository Graphical User Interface, as it was written in a soon to be decommissioned web host that would no longer be supported. We moved their platform from PHP to Java, and changed to an Angular 7 front end. We also created documentation to train the client’s data custodians on the updated application.

Key Outcomes

Our team completed the project on time, and delivered an accurate scope and estimation of the project. The company’s new and improved interface meant customer search results would be nearly instantaneous, with the largest queries taking less than 30 seconds. All work could be accessed within 1-2 clicks.

1-2 Clicks

All work could be accessed within 1-2 clicks.

Quick Results

The company’s new and improved interface meant customer search results would be nearly instantaneous, with the largest queries taking less than 30 seconds

solution

From PHP to Java

In order to upgrade our client’s existing Metadata Repository Interface for improved system performance, we moved their platform from PHP to Java, and changed to an Angular 7 front end. We also created documentation to train the client’s data custodians on the updated application.

results

Increased Customer Satisfaction

Our tablet-based solution drove faster intake and check-out times, incorporated a paperless contract environment, improved employee morale and increased the ESQUI (customer satisfaction) score. This solution was developed on Android tablets, enabling real-time technology-aided customer engagement with car renters.

“Working with Sparq was a new and exciting experience for our team. Due to the team’s extensive and diverse knowledge, we were able not only to deliver a robust solution but also one that contains more functionality and usability than anticipated. The team not only provided technical value, but their intangible qualities (ie personality and communications skills) helped to make the process both efficient and fun. Though we had a rough start defining the initial requirements, we were still able to set our end goal and keep our sights set for success.”

— Senior Manager of IT Applications, International Car Rental Company

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New Customer Interface for Increased Performance and User Satisfaction

Out of Date Technology

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