Cloud-based Primary Care Physician Tool for Improved Satisfaction Scores

As a global leader in transportation, manufacturing and freight services, our client’s railcar management and leasing services division had grown 800% over the last five years and had outpaced their current technology suite’s capabilities. They had multiple monolithic applications built in different technologies and wanted to build a connected enterprise suite. Learn how our team helped this client modernize so they could realize revenue more quickly while also reducing their investment in operating expenditures.

A large Medicare Administrative Contractor’s portal was not meeting the expectations of its customers. A recent customer satisfaction survey that had been sent to the portal’s users came back with a score of 3.6/4.6. Any score below 4 means that our client would lose funding of $400,000 annually from the Centers for Medicare & Medicaid Services. Learn how our team committed to raising our client’s user satisfaction score so they could regain federal funding.