Case Study

Streamlining Patient-Provider Communication for Large Healthcare System

challenge

Communication Barriers Leading to Dissatisfaction

A large healthcare system faced significant communication issues between patients and providers across its hospitals. Physicians struggled to communicate with patients in their preferred way because the existing technology couldn’t store or access patients’ communication preferences easily. This problem threatened to increase provider turnover due to their frustration with the inefficient system. The healthcare provider needed a technology partner to develop a user-friendly solution capable of managing large datasets.

solution

New Physician Notification System

To address this need, our team designed and built the Primary Care Physician Notification System from the ground up, in collaboration with the client’s Field Operations team. We led the development of the front-end architecture and conducted thorough testing to ensure quality.  Key functions included:

  • A web-based form for physicians to specify their notification preferences Collection of clinical data for each specified patient event
  • Notification of patient events in a timely fashion with immediate provider notification once events are entered into the system

results

Improving Patient Outcomes

Our solution significantly improved communication between patients and providers, leading to better patient outcomes and more efficient treatment processes. Additionally, our team provided a threefold increase in project throughput and velocity over the firm we displaced, which reduced the overall duration of the project.

Related Case Studies
See All Case Studies
Case Study
May 21, 2024

Network Planning Efficiencies Bring $200 Million in Annual Savings to Global Logistics Client

A global shipping & logistics company was struggling with inefficient load planning and forecasting. With more than 10,000 packages delivered every minute, our client needed to streamline their planning processes across the entire enterprise. Learn how we helped them implement an integrated solution that saved them hundreds of millions of dollars annually.

Read More
Case Study
Feb 21, 2024

AWS Solution Brings Scalability and Additional Growth for Digital Healthcare Platform

Medify Health, a health technology company providing hyper personalized health services, has a unique platform that pairs patients with health coaches who empower them to achieve better health outcomes. They had specific business goals that they wanted to meet, so they were looking to enhance their platform so it could scale proportionately with their growth.

Read More
Case Study
Feb 19, 2024

Helping to Improve the Insurance Policyholder Experience with AWS Cloud

CRS Temporary Housing, a top-tier Additional Living Expense (ALE) services provider for insurance carriers, had a vision to innovate their business operations by implementing next-generation technologies further to do-more-with-the-same costs. Learn how we used an AWS solution to help them achieve their vision.

Read More
Case Study
Jan 22, 2024

Customer Experience Transformation Positions FinTech Platform for High Growth

After being acquired by a private equity firm, our FinTech client had aggressive growth targets they needed to meet. Their current product was limited in its UI/UX design flexibility and their customers were asking for more advanced filters and views of AR data and reports. Without a modernized platform, our client would likely not be able to expand and meet their new growth goals. Learn how we helped them modernize, enhance their UI/UX and introduce more scalable technology.

Read More
See All Case Studies
noun-arrow-2025160 copy 2
noun-arrow-2025160 copy 2
See All Case Studies