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Product-Centered Application Modernization

According to Gartner, 40% of application modernization efforts fail. Many times this happens because only the technical components of an upgrade are being taken into account. In this Tech in 2, Chief Technology Officer Derek Perry explains why product-centered application modernization can help you not only modernize your technology, but allow you to take a renewed voice of the customer at the same time.

Product-centered application modernization is not only modernizing legacy applications that may have been in your enterprise for 15 years, but it’s taking a renewed voice of the customer as you do that.

If you look at Gartner data, 40% of application modernization efforts fail. That’s $15 billion a year in spend, growing 10% year-over-year for the last several years. Many of those fail because they’re only taking into account the technical components of an upgrade, migration and modernization. We found that the best way to get business support is to reincorporate what’s important to them, not only modernize, but also provide some features and functions that align to their renewed use of the application or their changed business practice.

I think systems are built primarily to serve customers, right? They’re not typically to serve I.T or engineering. They’re really focused on the end use of the system. The ‘why’ of the system, so to speak. Less on the ‘how’, and as we go in, we really want to focus on has that ‘why’ changed? What has changed from a business or regulatory standpoint that would allow us to maybe change that ‘why’ a little bit, while we change the ‘how’ as well from a technology perspective.

To have a successful modernization often is a new, refreshed user experience. User experiences have changed substantially in 20 years and five years. The other components that we can see as a benefit are reduced operating costs. We can use cloud-based technologies in AWS, Azure or Google Cloud to replace a lot of the custom functionality that we once had to write for ourselves and maintain for ourselves.

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