According to Gartner, 40% of application modernization efforts fail. Many times this happens because only the technical components of an upgrade are being taken into account. In this Tech in 2, Chief Technology Officer Derek Perry explains why product-centered application modernization can help you not only modernize your technology, but allow you to take a renewed voice of the customer at the same time.
Product-centered application modernization is not only modernizing legacy applications that may have been in your enterprise for 15 years, but it’s taking a renewed voice of the customer as you do that.
If you look at Gartner data, 40% of application modernization efforts fail. That’s $15 billion a year in spend, growing 10% year-over-year for the last several years. Many of those fail because they’re only taking into account the technical components of an upgrade, migration and modernization. We found that the best way to get business support is to reincorporate what’s important to them, not only modernize, but also provide some features and functions that align to their renewed use of the application or their changed business practice.
I think systems are built primarily to serve customers, right? They’re not typically to serve I.T or engineering. They’re really focused on the end use of the system. The ‘why’ of the system, so to speak. Less on the ‘how’, and as we go in, we really want to focus on has that ‘why’ changed? What has changed from a business or regulatory standpoint that would allow us to maybe change that ‘why’ a little bit, while we change the ‘how’ as well from a technology perspective.
To have a successful modernization often is a new, refreshed user experience. User experiences have changed substantially in 20 years and five years. The other components that we can see as a benefit are reduced operating costs. We can use cloud-based technologies in AWS, Azure or Google Cloud to replace a lot of the custom functionality that we once had to write for ourselves and maintain for ourselves.
Removing the Stigma: Integrating AI
For all of the hype surrounding AI, some people still have a bit of anxiety about integrating it into their projects and processes. In this Tech in 2, Director of Solution Engineering Jackson Stakeman shares his AI integration tips for organizations that may still be hesitant about getting started with it.
Advancing Tech Adoption in Transportation
In the transportation & logistics (T&L) industry, tech investments have traditionally been tied to compliance, but now, by utilizing their large amounts of data, T&L companies can do so much more. In this Tech in 2, Client Success Partner Chris McRae shares how he’s seeing T&L organizations use tech to automate workflows, gain deeper business insights and save money.
CX vs. UX
When it comes to application development, typically a lot of budget is put into creating a great user experience (UX), but only thinking about UX and not CX (customer experience) can be detrimental to your brand loyalty. In this Tech in 2, Principal Consultant Joe Dallacqua shares his top tips for balancing CX and UX.
Adaptation in Software Modernization
Traditionally, capital investments were very concrete (ie building a factory on the river because you needed water to power the mill), but nowadays in software development, things are easier to change. In this Tech in 2, Director of Solution Engineering Jackson Stakeman shares why adapting your strategies to accommodate for change is key and why you should employ the Wayne Gretzky method of skating to where the puck is going to be.